How we assign your counsellor
What happens after you contact us, how we match you to a counsellor, and what to do if you would like a different fit.
Read guideClient resources
Client guides
Practical information about accessing online counselling, using your Victims Services approval, and preparing for telehealth sessions.
Trauma-focused cognitive behavioural therapy (TF-CBT) explained
How trauma-focused CBT is used in adult counselling for crime-related trauma: structure, key components, and what to expect between sessions.
Read guideEMDR explained: how eye movement desensitisation and reprocessing works
An overview of EMDR therapy for adults recovering from crime-related trauma: what happens in sessions, the eight-phase protocol, and what evidence supports it.
Read guideAcceptance and Commitment Therapy (ACT) explained
An overview of ACT in adult counselling: psychological flexibility, values-based action, and how the approach is used alongside trauma-focused treatment.
Read guideNarrative Therapy explained
How narrative therapy is used in adult counselling: externalising problems, re-authoring identity, and its role in trauma recovery.
Read guideMotivational Interviewing explained
An overview of motivational interviewing in adult counselling: the underlying spirit, core skills, and where it fits in trauma recovery.
Read guideSolutions-Focused Brief Therapy explained
How solutions-focused brief therapy is used in adult counselling: goal-directed conversation, key techniques, and when it is clinically indicated.
Read guideHow to apply for Victims Services NSW support
A step-by-step guide to applying for the NSW Victims Support Scheme, including eligibility, what you need to prepare, and what happens after you submit.
Read guideHow online trauma counselling works
An evidence-based explanation of trauma-focused counselling delivered via telehealth, including common approaches and safety considerations.
Read guidePreparing for a telehealth counselling appointment
Practical steps to get the most from your online counselling session, from technology setup to creating a private, comfortable space.
Read guideUnderstanding your Victims Services approval for counselling
How the NSW Victims Services Approved Counselling Scheme works, what your approval covers, and what to do before you contact our clinic.
Read guideWhat to expect from your first online counselling session
A clear overview of a first telehealth counselling appointment, including what to bring, what to discuss, and how the session is structured.
Read guide